Every household or office building should have a dedicated plumbing service company on its speed dial. However, if you find yourself in the middle of your flooded basement because a pipe suddenly bursts, your initial reaction might be to find the first available plumber in your area. First thing’s first: Stop the flow of water by turning off your main water system and evacuate your family to a neighbor or a relative’s house.
After making sure that your family and valuables are safe, it’s time for you to find a competent plumbing service company who knows their way around repairing an old plumbing system, installing an electronic flow meter for better water monitoring, and advising you on low-flow water fixtures. Before entering into a contract with a plumbing service company, ask yourself these six critical questions:
Does the Company Have a License, Certifications, and Training?
A plumbing service company should have a state license to operate. Look also for trade certifications. Even sub-contractors and journeymen are required to have licenses before they can work on any plumbing system.
Is the Company Insured?
For your own protection, it is best to choose only a plumbing service company that has both a workman’s compensation and general liability insurance. This will ensure that the company can cover any accidents or damage to property that may arise during the rendering of service.
How Long Have They Been in the Business?
How many years has the company been providing plumbing services? Knowing their years of experience will help you judge their abilities to fix your plumbing problems. Typically, stable companies have been in the business for more than eight years. This gives them enough time to gain meaningful experience in the field.
What Are Online Reviews Saying About Them?
Check them out on Google My Business and Facebook. What are people saying about the plumbing company? Are they receiving constant five-star reviews? Were there complaints? How were these complaints addressed? Do they respond to the inquiries and comments left by their clients? If a plumbing service company has no online presence, you may want to rethink your plan of hiring them. No reputable business today does not invest in social media.
Do They Have a 24-hour Emergency Hotline?
Some of your plumbing emergencies may happen in the middle of the night or during holidays and weekends. You want to be able to contact the plumbing company. Is there a dedicated hotline that you can call? Is this hotline reserved for clients only, or does all business calls go through this line? Accessibility is important when you’re seeking for a plumbing company.
Will They Give a Free Estimate?
Some plumbing companies want to make sure that the inquiry will result in money, so they offer to visit the site and do the estimate. What you don’t know is that this comes for a fee. Make it clear with the company that the estimate will be done for free.
Avoid searching for a plumbing service when the problem is staring you on the face. Learn to be proactive. Make sure that you have a plumber on speed dial even before the problem arises. When you are sure whom you can call during a plumbing emergency, you will feel better knowing that you have reached out to the right people you can trust with your house or business.